Shipping Policy

Cable & Satellite Supply Shipping Policy

Cable & Satellite Supply has a full inventory of the products available on www.cablesatellitesupply.com.  Most orders ship within 24 to 48 hours.

·         Cable & Satellite Supply ships product Monday to Friday, excluding holidays

·         Products ship via UPS Ground, Next Business Day, and Second Day

o   Ground: Delivery within 2 to 7 business days of order date

o   Second Business Day: Delivery 2 business days from order date

§  Order placed by 11:00am EST      

§  Saturday & Sunday not included as shipping or delivery day

o   Next Business Day: Delivery the following business day (Mon-Fri)

§  Order placed by 1:00pm EST (Mon-Thurs)

§  Delivery not guaranteed before 10:30am           

§  Saturday & Sunday not included as shipping or delivery day

o   Saturday Next Day Express: Delivery on Saturday for order placed Thursday night or before 1:00pm EST

§  Available in select areas only

·         Shipping rates are calculated based on total weight of items in your order

·         Shipping charges for selected shipping option can be viewed once items are in cart

·         Packages can be tracked on www.ups.com using your UPS tracking number

Service for Customers within the 48 Contiguous States

UPS guarantees a delivery date for every ground package based on distribution center location. Scheduled delivery times vary due to changes in technology, location, distribution, weather and volume.

Service for Customers in Canada and Mexico

Please call Toll Free 1-855-270-7660 to place your order for accurate shipping charges. Canadian customers are subject to duty tax and are responsible to pay duty taxes directly to the shipping carrier.

Service for Customers in Military Locations

Packages shipped within the boundary lines of United States Military bases in the contiguous United States will incur a surcharge of $15.00. This covers the additional charges applied by United States Postal Service.

Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.

Important:  When payment is made by credit card, your billing address must match the address your credit card company/bank has on file for your card.  If the billing address does not match the address you supply when you make your purchase, your order will not ship until the billing address has been verified. 

For 2nd Day, Next Day and all international orders:  If paying by credit card, you must have the order shipped to the billing address.  If this is not done, there will be a delay in the shipment.

The customer agrees to pay all shipping costs incurred by Cable & Satellite Supply due to incorrect address information given at time of purchase, and or refusal of product upon delivery.

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